Terms and Condition

Effective Date: [1/1/2026]

Welcome to https://nookandnature.in/ . By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

This website is operated by Nook & Nature. Throughout the website, the terms “we”, “us” and “our” refer to Nook & Nature.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age; or
  • You are using the website under the supervision of a parent or legal guardian.

3. Products & Services

  • All products listed on our website are subject to availability.
  • We reserve the right to modify or discontinue any product at any time.
  • We make reasonable efforts to display product colours, sizes, images and details accurately.
  • We cannot guarantee that the colours displayed on your device will exactly match the actual product.
  • Natural, handmade and live products may have reasonable differences in colour, size, texture, shape, finish and appearance.

3.1 Product Images, Mockups & Visual Representation

  • Certain product images displayed on our website may be digitally created, enhanced, styled or presented as mockups, lifestyle images or professional photoshoots to demonstrate the possible placement, use and overall appearance of the product.
  • Backgrounds, locations, plants, flowers, models, furniture, decorative items, props, lighting, shadows and other accessories shown in such images are for presentation and illustrative purposes only. These items are not included with the product unless specifically mentioned in the product description.
  • The location, background, styling, arrangement and overall visual presentation shown in a mockup or lifestyle image may differ from the product received by the customer.
  • Customers should evaluate the actual product based on the product title, specifications, dimensions, material, colour or finish, quantity, package contents and other details mentioned on the respective product page.
  • Differences limited to the mockup setting, background, photography, styling, lighting, decorative arrangement or surrounding accessories shall not, by themselves, be considered a product mismatch.
  • Colours and finishes may appear slightly different due to lighting, photography, image editing and individual screen or display settings.
  • This clause does not apply where the product delivered is materially different from the product description, listed specifications, selected variation or ordered quantity, or where an incorrect product has been delivered.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (₹), unless stated otherwise.
  • Prices may be changed without prior notice.
  • We reserve the right to modify or discontinue discounts, promotions and special offers at any time.
  • Payments must be completed through the payment methods or payment gateways available on our website.
  • An order will not be considered confirmed until the required payment has been successfully received or authorised.

5. Order Acceptance & Cancellation

  • We reserve the right to accept, refuse or cancel any order at our discretion.
  • An order may be cancelled for reasons including:
    • Product unavailability
    • Errors in pricing or product information
    • Incorrect customer or delivery information
    • Payment failure
    • Suspected fraudulent activity
    • Delivery being unavailable at the provided location
  • If an order is cancelled by us after successful payment, the eligible refund will be processed through the applicable payment method.
  • Customised or made-to-order products may not be cancelled once preparation or production has started.

6. Shipping & Delivery

  • Delivery timelines displayed or communicated are estimates and may vary due to external factors.
  • We are not responsible for reasonable delays caused by courier services, weather, public holidays, natural events or other unforeseen circumstances.
  • Customers must provide complete and accurate shipping details.
  • Additional delivery charges may apply to certain products, locations, oversized products or fragile products.
  • Customers should inspect their order immediately after delivery.
  • Any transit damage or incorrect-product claim must be reported within the period specified in the applicable product policy.

7. Returns & Refunds

  • Returns, replacements and refunds are accepted only according to our applicable Return, Refund and Replacement Policy.
  • Eligible products must be unused and returned in their original condition and packaging.
  • Refunds, replacements or store credits may be processed only after inspection and verification.
  • Live plants, seeds, ceramic pots, fragile products and customised products are subject to the additional product-specific policies stated below.

8. Product-Specific Policies

Certain products sold by Nook & Nature are subject to additional conditions due to their natural, fragile, perishable, customised or handmade characteristics.

By purchasing such products, the customer agrees to the relevant product-specific conditions stated below.

8.1 Seed Germination Policy

At Nook & Nature, we are committed to supplying fresh, high-quality seeds. However, seed germination depends on several factors that are beyond our control, including temperature, humidity, soil quality, watering practices, sunlight, storage conditions and the customer’s growing methods.

8.1.1 Our Commitment

  • We supply carefully selected, quality-tested seeds.
  • Seeds are packed and stored under suitable conditions to maintain freshness.
  • Each seed variety is labelled with sowing and care instructions, wherever applicable.

8.1.2 Germination Disclaimer

We cannot guarantee a specific germination percentage because germination results may vary depending on:

  • Soil or growing medium
  • Watering frequency
  • Temperature
  • Humidity
  • Light conditions
  • Seed-sowing depth
  • Storage conditions after delivery
  • Pest or disease damage
  • The customer’s growing methods

Even under ideal conditions, natural germination rates may vary between different plant species and seed varieties.

8.1.3 Claims & Replacements

If you believe that a seed batch is defective, please contact us within 7 days of receiving your order.

To evaluate a seed-related claim, we may request:

  • Your order number
  • Batch number, if available
  • Clear photographs of the seed packet
  • Photographs or videos of the sowing process
  • Details of the soil or growing medium used
  • Information about watering, temperature, humidity, light and other growing conditions

After reviewing the submitted information, Nook & Nature may, at its discretion:

  • Replace the eligible seed packet
  • Offer store credit
  • Provide technical sowing or growing guidance

Approval of a claim will depend on the information and evidence provided by the customer.

8.1.4 Non-Eligible Seed Claims

Seed claims may not be accepted if:

  • Seeds were sown incorrectly.
  • Seeds were stored improperly before sowing.
  • Unsuitable soil or growing conditions were used.
  • Recommended sowing depth, temperature, watering or light conditions were not followed.
  • Germination testing was not carried out according to recommended practices.
  • Seeds were damaged by pests, diseases, overwatering, underwatering or extreme weather.
  • The claim was submitted after the specified claim period.
  • Adequate photographs, videos or growing-condition details were not provided.

8.1.5 Recommended Germination Test

Before sowing the complete packet, we recommend testing approximately 10–20 seeds under controlled conditions.

This test can help evaluate germination performance before the complete packet is used.

8.1.6 Seed-Care Support

If you need assistance regarding sowing, watering, germination or plant care, our customer support team will be happy to guide you before and after your purchase.

8.1.7 Important Note

This Seed Germination Policy does not affect your statutory consumer rights under applicable laws. It is intended to explain the natural variability of seed germination and our process for handling seed quality-related concerns.

8.2 Ceramic Pots & Fragile Products Policy

Ceramic pots are handcrafted and fragile by nature. While we take precautions to ensure suitable packaging and delivery, slight variations and minor imperfections are natural characteristics of ceramic products.

8.2.1 Product Variations

  • Each ceramic pot may vary slightly in colour, glaze, texture, shape and finish.
  • Small pinholes, glaze marks, tiny bubbles or slight unevenness may be part of the handcrafted process and are not necessarily considered defects.
  • Product images are for reference purposes. Actual colours may vary because of screen settings, photography and lighting.

8.2.2 Shipping & Handling

  • Every ceramic pot is inspected before dispatch.
  • Products are packed using protective materials to minimise the risk of damage during transit.
  • Customers should open the package carefully and inspect the product immediately after delivery.

8.2.3 Damage During Transit

If a ceramic pot arrives damaged:

  • Notify us within 24 hours of delivery.
  • Provide your order number.
  • Provide clear photographs of:
    • The damaged ceramic pot
    • The outer shipping box
    • The inner packaging
    • The shipping label

Claims submitted after the specified reporting period may not be eligible for replacement, store credit or refund.

8.2.4 Replacement Policy

Approved transit-damage claims may qualify for:

  • A replacement product, subject to availability
  • Store credit
  • A refund, as determined after verification

8.2.5 Non-Returnable Ceramic Products

Returns or exchanges are not accepted for:

  • Minor colour or finish variations
  • Small handcrafted imperfections
  • Change of mind after delivery
  • Damage caused after delivery because of mishandling, dropping, improper use or accidental breakage

8.2.6 Ceramic Pot Care Instructions

  • Handle ceramic pots carefully, as they may chip or crack if dropped or subjected to impact.
  • Avoid sudden temperature changes that may cause cracking.
  • Use appropriate saucers and place pots on stable, level surfaces.
  • Lift larger ceramic pots from the base rather than from the rim.

8.2.7 Customer Support

If you have questions regarding a ceramic pot, please contact our customer support team with your order and product details.

8.3 Live Plant Policy

At Nook & Nature, every plant is carefully selected, inspected and packed to help ensure that it reaches you healthy and ready to grow.

Live plants are natural products. Each plant is unique and may vary slightly from the product images displayed on our website.

8.3.1 Plant Appearance

  • Every plant is unique in size, shape, colour and growth pattern.
  • The plant received may differ slightly from website images because of seasonal growth and natural variation.
  • Minor imperfections, small leaf spots or slight cosmetic damage may occur during transit and can be normal for live plants.

8.3.2 Healthy Plant Guarantee

We aim to dispatch healthy plants that have been inspected and carefully packed before shipping.

8.3.3 Delivery & Inspection

Customers should inspect their plant order immediately after delivery.

If a plant arrives severely damaged, dead or in poor condition:

  • Contact us within 24 hours of delivery.
  • Provide your order number.
  • Provide clear photographs of:
    • The complete plant
    • The pot and soil
    • The inner and outer packaging
    • The shipping label

Claims submitted after 24 hours may not be eligible for replacement, store credit or refund.

8.3.4 Shipping Stress

Live plants may experience temporary stress during transportation, including:

  • Drooping leaves
  • Yellowing of a few leaves
  • Minor leaf loss
  • Slight soil displacement

These are common effects of shipping and may resolve within a few days with suitable care. Such temporary symptoms are not necessarily considered product defects.

8.3.5 Replacement & Refund

Approved live-plant claims may be eligible for:

  • A replacement plant, subject to availability
  • Store credit
  • A refund, at our discretion after verification

8.3.6 No Return Policy

Due to the perishable nature of live plants, returns or exchanges are not accepted after the plants have been delivered.

8.3.7 Customer Responsibility

After delivery, suitable plant care becomes the customer’s responsibility. We are not responsible for damage caused by:

  • Overwatering or underwatering
  • Improper lighting
  • Extreme temperatures
  • Incorrect potting or repotting
  • Pest infestations occurring after delivery
  • Lack of suitable care or neglect

8.3.8 Plant-Care Support

Our team can provide general guidance regarding watering, light, fertilisation and plant care.

Customers are encouraged to contact us for guidance before making a plant-related claim.

8.3.9 Weather & Delivery Delays

Extreme weather conditions or courier delays may affect a plant’s appearance. We take precautions to pack plants suitably, but natural variations caused by transit may still occur.

8.3.10 Important Note

This Live Plant Policy is in addition to applicable statutory consumer rights and is intended to explain the natural characteristics of live plants and the process for handling delivery-related concerns.

8.4 Made-to-Order & Custom Product Policy

Certain products are specially crafted, assembled, planted or customised after an order is placed.

These products may include:

  • Customised plant gifts
  • Decorative planter arrangements
  • Gift hampers
  • Terrariums
  • Kokedama arrangements
  • Bonsai arrangements
  • Gift-wrapped products
  • Other made-to-order products

8.4.1 Order Processing

  • Made-to-order products may require additional preparation time before dispatch.
  • Estimated preparation and delivery timelines may be displayed on the product page or communicated at the time of ordering.

8.4.2 Customisation

  • Customers must review all customisation details carefully before confirming an order.
  • Once preparation or production has started, changes or cancellations may not be possible.
  • Customisation details provided by the customer will be used to prepare the order.

8.4.3 Returns & Exchanges

As these products are made specifically for the customer, returns, exchanges or refunds are not accepted unless:

  • The wrong product was delivered.
  • The product arrived damaged during transit.
  • There is a verified manufacturing defect.

8.4.4 Damaged or Incorrect Products

If a made-to-order product is damaged or incorrect, notify us within 24 hours of delivery and provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the inner and outer packaging
  • A brief description of the issue

After verification, we may offer:

  • A replacement
  • A repair or remake, wherever applicable
  • Store credit
  • A refund, at our discretion

8.4.5 Natural Variations

Products containing live plants, natural wood, ceramic, stone, moss or other natural materials may vary slightly in colour, texture, shape and size.

Reasonable natural variations are not considered product defects.

8.4.6 Customer Support

Customers may contact our support team before placing an order to confirm available customisation options, timelines and product details.

9. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Transmit viruses, malware or other malicious code.
  • Provide false, misleading or incomplete information.
  • Interfere with the website’s operation or security.
  • Use website content without permission.

10. Intellectual Property

  • All website content, including text, images, logos, graphics, product descriptions and design, is owned by or licensed to Nook & Nature.
  • Unauthorised use, reproduction, modification or distribution of website content is prohibited.
  • No website content may be used commercially without written permission.

11. Limitation of Liability

To the extent permitted under applicable law, Nook & Nature shall not be liable for:

  • Indirect, incidental or consequential damages
  • Loss of data, profits or business arising from the use of the website
  • Damage caused by incorrect use, storage, handling, planting or care of a product
  • Natural variations in seeds, plants, ceramic products or handmade products
  • Delays or failures caused by circumstances beyond our reasonable control

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer protection laws.

12. Third-Party Links

Our website may contain links to third-party websites, payment gateways, courier services or other external platforms.

We are not responsible for the content, privacy policies, security, availability or practices of third-party websites or services.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions from time to time.

Updated Terms will be posted on this page. Continued use of the website after an update constitutes acceptance of the revised Terms.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute will be subject to the jurisdiction of the competent courts applicable to Amravati, Maharashtra, unless otherwise required under applicable law.

15. Contact Information

For questions regarding these Terms and Conditions or any product-specific policy, please contact us:

By accessing, browsing or purchasing through this website, you agree to these Terms & Conditions and the applicable product-specific policies.